Organizational Performance Management Essay

Organizations across the board monitor performance in order to be profitable, and make their stakeholders happy, including healthcare organizations. The following paper will address similarities along with differences among three specific healthcare organizations; long-term care, VA hospitals, and community/public health systems. We will also discuss how each organization monitors performances, and how each organization achieves regulatory and accreditation compliance. Communication with leadership in order to align organizational goals, and compliance with regulations and development of risk and quality management systems will also be addressed. Long-term care, VA hospitals, and community/public health systems may be different in the patients that they treat, but overall they are fairly similar. The top priority of all three organizations is to care for their patients and stakeholders, and staff performance has to be top priority for the management team of any one of those three organizations. Long-term care usually requires more staff to care for the patients who are 65 or older, and in declining health therefore requiring a bigger management team usually consisting of a Director of Nursing, Assistant Director of Nursing, Registered Nurses, Licensed Practical Nurses, Certified Medication Aides, and Certified Nurse Assistants just for direct care to a patient. There is also the dietary department that makes meals for the patients, and if therapy is needed there are more people involved as well such as representatives for Medicare or Medicaid insurance since most elderly people are covered under one or both. Imagine having all of these people working for one patient, this is what happens in long-term care. Many people working as a unit to help individual patients. Most long-term care facilities are privately owned, and employ anywhere from a few people up to hundreds of people. The Department of Veterans Affairs (VA System), operates the largest health care system in the United States, and employs nearly 15,000 doctors and 61,000 nurses as of 2012. With such a large amount of employees it can be extremely difficult for the VA to have proper organizational management, and this in turn leads to poor performance, and is the reason for many of the problems that the VA System faces today. Community/public health systems have one main goal, and that is to ensure the overall healthy of the community. This can include diagnosing and investigating health problems or hazards, informing the community of those hazards or problems, enforce laws and regulations, and help those with low/no income find health care that the individual can afford. So rather than being an actual organization that is caring for individuals like long-term care facilities, or the VA system, the community/public health systems tries to take more of a preventative approach to health care. Long-term care, VA Hospitals as well as Community Public Health systems will monitor performance by following different steps the organizations come up with. First and Foremost everyone would come to the initial meeting to where they will discuss the performance process and come up with a plan together as a team. It will also allow for the employees to be monitored, which will be able to be reviewed. They will be monitored on the work that each employee is putting out and how they are contributing to the team and the organization. During the meeting we will come up with a plan: the plan will allow us to go over the job descriptions to determine what needs to be done as an individual as well as a team. The second objective would be to monitor the work of the employees and employers to make sure that they are doing the necessary steps that need to be done. We will also identify and barriers in which are keeping the employees from accomplishing the performance objectives and help them to achieve or overcome them. After monitoring the employers and employees we will then go into review which allows us to sit down and discuss the overall work in which they put out. Self-assessment will be given to the employees and employers to which they can grade themselves and assess how they have been doing in the organization throughout the year and how they can better themselves in the future wh ile working at the organization. However, the organizations achieve regulatory and accreditation compliance of each organization will help each organization by making sure that they are in compliance with up to date information and laws to better serve the patients and staff. For instance it will offer different services like Awareness, Education and Organization, which helps to create the awareness, obtain executive management commitments. It will also offer Assessment and Risk Analysis, Training, documentation and ongoing monitoring. By making sure each employee receive  the necessary classes and training they will be successful in achieving the organizational performance in which is set by the organizational team. By improving the overall organizational performance different things can be done from appraising and rewarding the necessary employees that do go over and beyond for the organization. Also, by making sure everyone is doing the necessary jobs in which need to be done by following the plan in which is set regarding the organizations. Leadership is critical to any organization such as Long-term Care, VA Hospitals, and Community/Public Health Systems. Without the importance of leadership, there would not be success in any organizations. According to The Joint Commission, the quality and safety of care provided by the organizations depends on many factors such as: A culture that fosters safety and quality The planning and provision of services that meet the needs of patients The availability of resources such as: human, financial, physical, and information for providing care A sufficient number of competent staff and other care providers Ongoing evaluation and improvement of performances Accreditation is an assessment process for the organizations that defines standards of acceptable operations and performances. The standards that deal with the outcome and performance issues are considered to be the most important standards to promote the healthcare quality improvements. The â€Å"Longtermcare.gov† website states that long-term health care effects nearly 70% of people over the age of 65. With such a large portion of the population using this type of health care it is important that the risk and quality management systems that are put in place are in fact bettering the care these patients are received. Risk and quality management systems help to ensure that patients are taken care of and protected. Some ways that states are ensuring this protection is by screening and evaluations, risk assessments, communication, education and staff training (Selid & Galantowicz, 2005). The unfortunate reality is that long-term care facilities do not always follow the risk and quality management systems that are put in place. What is more unfortunate is that the population that is served by this type of health care often does not have the ability to do something about it. Public Health System Public health systems effects every American every day, according to the CDC public health systems are responsible for, â€Å"Preventing epidemics and the spread of disease, protecting against environmental hazards, preventing injuries, promotes and encourages healthy behaviors, responds to disasters and assists communities in recovery and assures the quality and accessibility of health services (â€Å"Center For Disease Control And Prevention†, 2014).† The Federal Government is responsible for providing goals, standards and policies for state and local public health systems (â€Å"Center For Disease Control And Prevention†, 2014). One of the biggest jobs that the public health systems have are vaccinations, and infectious disease surveillance (â€Å"Center For Disease Control And Prevention†, 2014). 92% of local health departments carry out these jobs on a daily basis (â€Å"Center For Disease Control And Prevention†, 2014). Compliance with the federal government’s policies means that local health systems gain funding that then helps to continue serving the public. Center for disease control and prevention. (2014). Retrieved from http://www.cdc.gov/stltpublichealth/about/index.html Conclusion When organizations such as long-term care, the VA or public health systems look to improve their organization and make a better profit, they will look at past performance to see what should stay the same as well as what needs to be changed. Risk and quality management are also used to make the organization the best it can be. Although all three health care organizations main purpose is the health and wellbeing of patients they have many similarities as well as differences. The three organizations discussed are all ran by regulations and goals that help to shape the organization. Link people to needed personal health services and assure the provision of health care when otherwise unavailable. Community health systems helps by providing families in the community of low income http://ctb.ku.edu/en/table-of-contents/overview/models-for-community-health-and-development/ten-essential-public-health-services/main References: JCAHO (Joint Commission on Accreditation of Healthcare Organizations) Joint Commission Standards. 2000. Retrieved from www.jcaho.org/standard/jcstandards.html Keeping the Right People (Performance Management) http://hrcouncil.ca/hr-toolkit/keeping-people-performance-management.cfm Kliff, S. (2012, November 12). Five facts about veterans’ health care. Retrieved from http://www.washingtonpost.com/blogs/wonkblog/wp/2012/11/12/five-facts-about-veterans-health-care/ LongTermCare.gov. (). Retrieved from http://longtermcare.gov/the-basics/how-much-care-will-you-need/ Performance Management Organizational Performance Management (U.S. Office of Personnel Management) http://www.opm.gov/services-for-agencies/performance-management/organizational-performance-management/ Selid, B., & Galantowicz, S. (2005, February). Risk Management and Quality in HCBS: Individual Risk Planning and Prevention, System-Wide Quality Improvement. , (), . Tyler, D. A., PhD., & Parker, V. A., D.B.A. (2011). Staff teamwork in long-term care facilities. Research in Gerontological Nursing, 4(2), 135-146. doi:http://dx.doi.org/10.3928/19404921-20100706-01

Gulliver Travel Theme Essay

Might vs. Right In Jonathon Swift’s Gulliver’s Travel there are many characters who have power over others, some of these characters abuse it other characters do not. Swift gives many details and examples of how the character uses or abuses his or her power. Swift relates many of his characters to real life people of his time The first occurrence of this theme happens when Gulliver washes up on the island of the Lulliputains after his boat was capsized by a huge storm. Gulliver awakens to his arm, legs, and body tied down and is unable to move. He is surrounded by a abundance of miniature like people. Though Gulliver showed no sign of aggression the Lulliputains, despite their small size, still took full advantage over Gulliver and attack him with arrows. The emperor who rules Luptin thinks he can control Gulliver and has him chained and guarded by soldiers. â€Å"The emperor is both a satire of the autocratic ruler and a strangely serious portrait of political power. †(Sparknotes. com). Swift uses The Emperor to represent King George I. Just like King George, The Emperor abuses his power and hires his ministers on how well he likes them rather then their suitability, wisdom, or virtue. The Emperor of Luptin also loves war and wants to use Gulliver’s size to enslave the neighboring island Blefuscu. Although Gulliver refuses to do so, this can be compared to King George I war on Spanish Succession. The Brobdingnagians could dominate with their superior size if they wished but for the must part they do not. Gulliver is taken by a farmer when he lands on the island of Brobdingnag who Gulliver estimates is around seventeen foot tall. The farmer at doesn’t take advantage of his great size but he eventually uses Gulliver as a display around Brobdingnag for money. In General the Brobdingnagians do not abuse their power. The King of Brobdingnag is offered the secret of gunpowder but he refuses to take this, even though gunpowder could vastly increase the power of his nation. The Queen of Brobdingnag finds Gulliver and buys him off the farmer for a thousand pieces of gold. The Queen finds Gulliver quite interesting and thinks of him not as a pet but as fellow Brobdingnagian. Throughout the story Swift likes to draw questions through his characters on why people hold power over others. A key example of this is how The Laputan King thinks he has the right to hold power over the Balnirbarbians simply because he is more devoted to abstract and theoretical knowledge then they are. A more ambiguous example of this power is how the Houyhnhnms control the Yahoos. The Houyhnhnms are intelligent, moral and virtuous people but it is still questionable on whether they should rule the Yahoos. â€Å"The Yahoos are greedy, beastlike humans who will fight over anything valuable and will eat enough food for ten. †(shmoop. com). Even though the Houyhmhnms are great creatures it is still inhuman that they should take control of the Yahoos who are less fortunate than them. Might vs. ight or, abuse or use of power, is a reoccurring theme in Gulliver’s Travels. Swift uses this theme to draw a deeper meaning into the story. The question of why people hold power over others is one that is asked throughout the novel. Swift puts you into each of leaders shoes and gets the reader to think of what they would do if they were in this situation. Would people use to power that was given to them to do great things or would people abuse their power to control and strip freed om from others.

Advantages and disadvantages of nuclear power

Advantages and disadvantages of nuclear power Do the advantages of using nuclear power outweigh the disadvantages and thus making it a safe and economical method of generating electricity? At this time it is believed that there are far more disadvantages than advantages when it comes to the use of nuclear power. This report will list the advantages and disadvantages and prove that nuclear power is the next stepping stone in technological advancements and a cleaner future. HYPOTHESIS The advantages of utilizing nuclear power will by far demean the disadvantages and therefore prove that it will be beneficial to make use of nuclear power as an energy source. DISCUSSION ADVANTAGES One of the main advantages of nuclear power is that it does not emit a large quantity of green house gases such as CO2 [1] [2] and thus does not contribute to global warming. In turn this allows for a cleaner global environment. As seen in the below diagram, Coal-fired power stations release 5912000 tons of CO2 per year. Nuclear power stations use less th an a twenty-fifth of that because they only release 230000 tons of CO2 per year. Therefore in the environmental aspect, nuclear power is safe and beneficial for the world s future. Figure 1: A graph of the CO2 Emission by Each Power Source Another advantage of nuclear power is that it has relatively low costs involved in its production [5]. It yields much more electrical energy for each unit of nuclear fuel (uranium rods) used than the conventional fossil fuel power stations (coal) [1] [2]. Due to this it will also cost less to ascertain the resources needed to produce the same amount of energy as fossil fuels as is made evident in the below graph. This results in nuclear fuel costing much less per kilowatt hour for a consumer than any other method of producing electricity [fig. 2]. Therefore nuclear power will be economically beneficial for the world s electricity consuming population. Figure 2: A graph showing the US Electricity Production Costs for 1995 – 2008 An organizat ion known as the International Atomic Energy Agency (IAEA) is in place to ensure that all nuclear power stations and nuclear activity which occur anywhere in the world is done without error which ultimately makes the use of nuclear power a safer option [7]. They implement standards and regulations which must be adhered to by all nuclear facilities [7]. One of their main tasks is to oversee the installation of the nuclear systems and transportation of nuclear materials to insure safety and security [7]. These monitoring protocols allow the usage of nuclear energy to be safe and secure. Over time improved designs have come about for nuclear reactors such as the advanced reactor in Japan which has been operating since 1996 [6]. The major safety feature in this reactor is its passive safety system. In the event of a malfunction, no intervention from an operator is required thus eliminating the chance of a human error [6]. If this type safety feature was to be implemented in all the curr ent and future nuclear reactors, it would significantly enhance the safety of the nuclear plants. There is a variety of safety features for nuclear reactors one of which is the three barriers between the fuel rods and the environment [6]. The fuel rods are in a solid ceramic pellet which forms the first barrier [6]. These pellets are inside a closed zirconium tube, which forms the second barrier [6]. The final barrier is the containment of the fuel rods. They are stored in a steel pressure vessel and this vessel has walls up to 30cm thick therefore preventing all radioactive radiation from escaping. Other than those safety barriers the whole containment structure has one meter thick reinforced concrete walls [6]. Thus in the event of a human error there are provisions in place to minimize the severity of the error. These measures will increase the safety of using nuclear power plants even more.

In the name of the Father, Death and the Maiden, The Torture Question, Movie Review

In the name of the Father, Death and the Maiden, The Torture Question, The killing Fields, or The Burning Season - Movie Review Example Later after he started to work and settled in the same area he was accused and considered to be responsible for the Guilford bombing. In this case he was not the only one to have been accused, but his family and friends were considered to be responsible either. Thus, the filmmakers began â€Å"to explore their real theme, which is the intimate emotional consequences of oppression and prejudice" (The New Yorker n. p.). The story revolved around an era known as â€Å"The troubles.’’ This era faced conflicts between two forces: the first one was the IRA, that is the Irish Republican Army, and the second one was UVF, that is Ulster Volunteer Force. The reason behind the conflicts that started in 960 was the change or the raise in the trend of bombing, terrorism and riots. The area where our protagonist dwelled was Belfast, the city in Northern Ireland, which was transformed into a battle zone and became a barrier between the two forces. It came to be known as ‘†™the barricaded city’’. The story dealt with a boy named Gerry. The IRA considered that he was the person who spread terror and was the one responsible to plant a bomb, the accident that resulted in killing five innocent people. The people who were suspected for this crime were Paddy, Gerry, Paul and Carol, were literally abused and physically tortured during their seven day interrogation. The worst part was when Gerry Conlon refused to speak up and the agency threatened to kill his father. This got him in a very weird situation when he had to confess, although he had not committed any sort of a crime. Gerry Conlon served 15 years of imprisonment and was eventually released. The Lawyer of Gerry, namely, Gareth Pierse, discovered a proof that the IRA tried to hide from the courts and the media. After these facts of evidence were brought to the authorities the "Guilford four" was released after a period of 15 years in jail. During this time Gerry Conlon lost his father , who died while he was in jail (Kenigsberg n. p.). This story revolves around the life of man, which cannot be called an ordinary one, and depicts his battle against the forces that made him go through a terrible experience. He faces the most brutal and unfair treatment by the British judiciary and casts into question the competence of the system that was being enforced back then. There were lots of people who experienced torture being innocent citizens and could not simply live in peace having become the victims of the unfair system. The protagonist of the story is the embodiment of every individual who experienced brutality and injustice of the said era. This movie has an irresistible and moving plot. The book, which was eventually transformed into a movie, was considered by critics as "thoughtful and thought provoking book that proposes suggestions for fixing society through common sense and faith" (Breckenridge-ayers 48). The movie has a unique style, which is seldom on the big screen. The way it condemns the British system is very brave in its own way. The thing about this movie is that it certainly does not intend to exaggerate the impact of the IRA. Likewise, it is not made with the purpose to promote getting out of the British Government from Northern Ireland or damage the Crown Prosecution Service in any way. The reason behind this movie was to narrate the story of the local masses that are stuck in the wrong place at wrong time and try hard to resist injustice. It also deals with

Toni Morrison's Paradise essay Example | Topics and Well Written Essays - 750 words

Toni Morrison's Paradise - Essay Example The events in Paradise are fueled by people who have been treated badly, discriminated against, and beaten down by society. When people are treated like this, human nature dictates one of two responses; a defeated, beat down individual that wants peace or an angry individual that wants to vent. These two types of people weave the story of Paradise. Religion is a big part of Paradise. Religion is a basic part of human nature. The convent where the four women, Mavis, Gigi (Grace), Seneca, and Pallas (Divine), and their leader Connie (Consolata) live is not a real convent. It is an abandoned convent the four misfit women and a former nun come to live in after life has thrown them disappointment and sorrow. The women of the convent treat religion differently than the men in Ruby. These women took in those in need, living communally. Unlike the rigid views of the men of Ruby, the women at the convent treated their religion of Christianity with a broader view of interpretation. Both types of views toward religion are part of human nature. There have always been the religious zealot and the tolerant individual. The fight between the two has been part of human nature as well. The zealot comes to the conclusion everything bad is being brought about by the evil, or the person or persons that do not believe their way. The men of Ruby came to believe that everything bad happening was the fault of the women at the convent. Things like â€Å"A mother was knocked down the stairs by her cold-eyed daughter. Four damaged infants were born into one family† (Morrision, 11). While the women at the convent were only trying to live the way the believed with a nonjudgmental look at the world, the men of Ruby were plotting their demise. The women at the convent could not understand why the men of Ruby hated them. Judgment by the Ruby zealots and the

Theory and concepts of creating a financial model Essay

Theory and concepts of creating a financial model - Essay Example Management should be skeptical of the model assumptions that will be related to the recommendation. There are different types of financial models that are used for various purposes. For example, a cash flow model is regarded as a powerful tool that can assist a financial team with project future performance in a business venture by evaluating the effect of that type transaction such as an an acquisition and LBO(Shim 2007, 67)2. It is also able to calculate returns and perform ration analysis. Financial models for investment options or product services are often custom developed in excel sheets as they take into account for unique characteristics such as cost structure, product market and competitive situation. The following guidelines should be used: Outline the model the type of model structure that would include the general output and the key components.The weight cost and the advantages of the type of model will also be factored in. The forecasting future method should be used in any financial model (Fernholz 2002, 56). When constructing a cash flow model there are a number assumptions that must be included. In this kind of financial model, there is a deterministic approach that uses certain simplifications.Among them is the investment of return that is known and does not usually vary from year to year. Another important aspect is that this rate is the same rate that will be used to discount the reserves and the third aspect is that the ultimate loss ration will be accurately predicted. There are some concepts that one has to know when creating a financial model like a cash flow model. Firstly, you have to have to start with the in mind- This will be inclusive of whether you are pricing options of an investment or building3. With the Cash flow model, you should be able to check for assumptions. From this you would be able to get truthfully generate outputs with a certain number of inputs. This kind of model should be one that you are able to adjust automatic ally and should be dynamic depending on your inputs. This model does not give room for a formula, like for instance, that will multiply a specific number of units with the determined price (Hambrook 2003, 95). This gives room in case the price might change in future. If you use a fixed formula and the prices change in the future, you will be forced to go the right cell of the Excel sheet and make changes every time the price changes. One of the major concerns that most investors have is determining the relationship between the risk and the return of a financial asset. This kind of information can be obtained in his portfolio. It is general knowledge that there is a good relationship between the risk and the expected return of a financial asset. In other words, when the risk of an asset increases, so does its expected return. What this means is that if an investor is taking on a big risk, he is expected to be compensated for doing so with a higher return of sales in the futures. Simi larly, if the investor wants to boost or increase the the expected return of the investment, he needs to be prepared to take on more risk. This is the reason why a portfolio is used to give this important relationship. It is important to note that the concept of Modern Portfolio Theory to show the connection between the risk and return of a portfolio of financial assets. The three types of portfolios that will help us

Passport and Justice Essay Example | Topics and Well Written Essays - 1000 words

Passport and Justice - Essay Example As statements made by Knox, she had heard of screams of Kercher proving that she was present in the location and at the time of the murder. At the same time statements of Knox also stressed on the fact that she was mentally pressurized by the investigation team that could have led her to make such statements. Also, the evidences of the blood stains and the matching of DNA with Knox and Kercher could not prove to stand strongly against Knox and her boyfriend. This was primarily because the weapon in which the blood stains were obtained and the injuries on the body of Kercher did not match (Kington, 2011). All these facts reflect on one very important suggestion that the investigation of the murder was done to the proper extent it was needed. Moreover, while the court or the legal system in Italy has been unable to find the match of the evidences with the murder of the young girl, it could also be stressed that the court did not take significant measures to place orders for the identif ication of the truth. The blame was instead completely placed on the team of investigation without any strict rules for them to ensure that the evidences they presented could be strongly used to find the murderers. The US Legal System: Any Difference That Would Have Taken Place: An analysis of the case in concern of the study reflects on the fact there had been a lack in the entire investigation process as well as the legal system that did not contemplate well on what could have actually happened to Meredith Kercher whose throat was slashed and signs of sexual assaults were also found. Rather the judge had made statements that showed that he did not... The case of Amanda Knox reflects on a murder case, which occurred in the year 2007, where Amanda and her boyfriend were charged and given sentences for several years in jail. However, both them have got their releases in the year 2011 (Jones, 2011). The current study focuses on the incidents and the trials that had taken place on this murder, and judgment of the Italian government and how it could be different if the US government was in charge of the case. Also, an overview on the major legal systems in the world would be presented such that an understanding of the legal procedures can be achieved while people move to different countries.There are currently four major legal systems in the world. If any individual travels to different countries, he/she needs to understand the difference in these laws such that they can maintain the decorum applicable in the particular country. Also, in case of any accidents, or criminal acts, the understanding of these laws becomes highly essential. The four major legal systems include the Civil law, the Socialist law, the Islamic law, and the Common law. . If an individual travels to a different country, a study on which law is followed in that country and thus an understanding of that law would assist the individual to keep safe in a foreign country as well.

Marketing Intelligence 2 Essay Example | Topics and Well Written Essays - 2500 words

Marketing Intelligence 2 - Essay Example (Reuters, 2012). The objectives of this marketing plan created for Superdry are to conduct market research for the company by looking at some specific factors like customer behaviour and demand in the future and using this information to build more research on customer satisfaction. Throughout the course of this marketing plan, some key objectives will be looked at, for example marketing research techniques, the validity of market findings and situation specific information. Through this research, it is to be determined what steps Superdry needs to adopt in its marketing objectives that will help it adjust in the new market scenario. The business’s strengths are that it has a lot of appeal in the market that it caters to , however that is a small market and on the weakness side, Superdry doesn’t advertise too overtly to become a more prominent player in the market. Some specific objectives include increasing customer satisfaction, sales volume and consequently restoring the companyâ₠¬â„¢s position on the stock market. Recently, Superdry has gone through a lot of structural changes. One of the cofounders of Superdry, Karpathios, who became a partner of the company in 2004, quit this year. Superdry has also experienced falling stock prices and sales levels and shortfalls of stocks. (Baird, 2012). Further, this year Superdry partnered with Indian conglomerate, Reliance Industries. (Jogi, 2012). This move has allowed it to expand its target market and venture into a new arena. India is an expanding market and has a large and diverse population which will help Superdry expand further in the future. A SWOT analysis on Superdry would reveal numerous things. When looking at the strengths that Superdry offers, we notice the elements of quality, niche market appeal and variety. The brand has kept quality levels high while maintaining reasonable prices as compared to other brands that sell branded clothes for a niche market. (Jogi, 2012). However, there are

Influence of Non-economic Environments on Management Effectiveness Essay

Influence of Non-economic Environments on Management Effectiveness - Essay Example This paper offers a comprehensive analysis of the non-economic factors of business environment and describes the effects that this factors could have on an overall economic performance of any organization. One of the most important issues when designing a business strategy is the location and the evaluation of the factors that could influence the operation and the performance of the business. The nature of the factors that can ‘interact’ with a firm’s management can vary in accordance with the following variables: the type of business activities, the country where the firm operates, the political and natural environment and the culture/ knowledge/ ethnicity of the employees but also of the employer. Moreover, these factors can be related to financial data or to other elements of non-economic character, like the physical environment, the human resources and the market (referring to the people and not to financial activities). In order to achieve an integrated presentation of the non-economic business environment that has an influence to the structure, the decisions and the performance of its management, we should refer to its separate elements (in both external and internal area) as they can be observed from their interaction to the firm’s activities. The role of the non-economic factors to the business management can be characterized as critical regarding the consequences that they may have on the performance and for the individuals that participate to the firm’s operation. Behavior of the business as an entity is also important as it can provide the measures for the limitation or even the elimination of the negative consequences that can follow the interaction of the non-economic factors with the corporate activity.

Math and children Essay Example | Topics and Well Written Essays - 250 words - 1

Math and children - Essay Example Symbols such as circles, squares, triangles are good for patterning. This learning activity is best suited for grade four levels. This symbol patterning intends to expose children to sequences. This concept will use an analogy of a picnic table as an introduction to the sequence. Students get insight as they use T-charts to the idea of pattern rules. Once the student is able to solve the problem, they continually develop cognitive ability to understand mathematical concepts that are more abstract. In this activity student will understand relationship between numbers, figures, tables, and diagrams as mathematics models. This will work only if the student has experience in extending simple number pattern at a lower grade (Ministry of Education, 2008). For instance, patterning can be used to expose children in elementary level to Pascal triangle. Student investigates the pattern of rectangular number and sums of the triangle. This activity may involve delivery of small toys to a prizewinner at a fun fair in several days. In day one chipmunk will be delivered, day two the same with two blue jays. In day, three repeat of previous with additional three puppies. This may continue for ten days and the Pascal concept will be easily understood (Ministry of Education, 2008). In conclusion, patterning plays a great role in student perception towards numbers. It depends on the skills of the particular pattern introduced at a lower grade. Therefore, it is an interdependent process. Use of pattern in elementary mathematics is a progressive process. A pattern in a higher grade depends on what pattern was introduced at a lower grade level. Ministry of Education. (2008). Patterning and Algebra, Grades 4 to 6. Retrieved from

Apple Essay Example for Free

Apple Essay The following are the procedures used to make a disappearing ink using the apple extract. The following are the materials; Q-tip, paper, apple juice and a Candle (any source of heat will work, ex. lamp, iron, oven). Begin by pouring a bit of the apple juice into a bowl. Use a q-tip, toothpick, or a paintbrush to write your message on the paper. Let the paper dry thoroughly. This will take about an hour. To decode the message, you will need to heat up the paper. The best way to do this is with a candle. Hold the paper over the candle until the words become visible. The words will become a brown color as they are heated up. The result of my study is that apple extract/juice can be used to make a disappearing ink. Based from the date gathered, the following conclusions were drawn: It works because the apple juice oxidizes in the air. Heating it causes that process to speed up. The juice will turn brown on its own in time. Chapter 1 Problem and Its Background Introduction Apples are obtained from the medium sized tree belonging to the rosaceae family. Scientific name: Malus domestica. The apple tree is originated in the mineral rich mountain ranges of Kazakhstan, and is now being cultivated in many parts of the world. Apple fruit contains good quantities of vitamin-C and beta-carotene. Vitamin C is a powerful natural antioxidant. Sliced apple turns brown on exposure to air due to conversion in iron form from ferrous oxide to ferric oxide. Background of the Study Juice extracted from the apple is used to make invisible ink. Since apples oxidizes when exposed to air turning the color of the juice on paper to brown, heating it up makes the process faster. Statement of the Problem/Objectives Problem # 1: Can we use apple juice extract as an invisible ink? Alternative Hypothesis: Yes, we can use apple juice as an invisible ink. Null Hypothesis: No, we cannot use apple juice as an invisible ink. Problem # 2: Is apple juice a better alternative than other materials? Alternative Hypothesis: Yes, apple juice is a better alternative. Null Hypothesis: No, other materials such as baking soda or lemon juice is a better alternative. General Objectives: 1. To be able to investigate if apple juice can be used as an invisible ink Specific Objectives: 1.To be able to use apple juice as an invisible ink 2.To be able to know how fast the juice oxidizes which would make the hidden words visible. Significance of the study This study aims to find out if apple juice is a good source of invisible ink compared to other fruit juices or materials. Scope and Limitation You need to extract a lot of juice from the apple to be able to complete words on the paper compared to other materials which is readily available. Definition of Terms Apple a fruit which is considered by everybody as delicious and healthy. Color may be red or green. Invisible ink – an ink that is not visible to the naked eye. Chapter II Review of Related Literature The world as we know it began with the apple. According to Genesis 3:6, Eve partook of the forbidden fruit, gave it to Adam and their eyes were opened. This fruit of knowledge is generally represented by the apple. Were it not for Eve’s transgression, mankind would never have been born. In the eyes of Christians, at least, our world began with the apple. Malus pumila, the paradise apple has been symbolic of many things throughout history. The genus name Malus comes from the Latin root â€Å"mal† which means bad or evil. In the Garden of Eden it represents sin and knowledge. â€Å"†¦the apple of my eye† are the words used by Jehovah in the Old Testament of the Bible, to describe his favored people. The ‘apple’ of the eye is the pupil, the center. God said he kept the children of Israel in the apple of his eye as a way of saying to them that they were central and favored, that he watched over them even in their trials. Cutting an apple cross-wise will reveal more symbolism. The shape revealed is a five-pointed star. This pentagram, though often mistaken for a satanic symbol, is actually a Christian symbol which represents the atonement. This five pointed star is also called the Star of Bethlehem, representing the star that appeared at the birth of Jesus Christ. The seeds within the star of the fruit represent the Resurrection and Immortality or Rebirth, as this is how the fruit continues its life. This one fruit symbolizes the Birth, Sin and Death of man, then the Birth of a Savior who will Atone and Resurrect him to Immortality and Eternal Life. This symbolism was carried though to several ancient pagan cultures as well. The Scandinavians had their goddess, Iduna whose name meant ‘at-one-ness,’ very close to the word ‘atonement.’ According to legend, she tended the apple orchards at Asgard a land for the Immortals. To Asgard the other gods went each night to renew themselves. Their immortality depended on partaking of Iduna’s apples. Like Asgard, Avalon was another place for the Immortals. It was believed that Celtic heros like King Arthur didn’t die but sailed through the mist to reach Avalon. Avalon was the â€Å"Apple Island†. The name came from the Welsh word â€Å"afal† or apple. The Irish mythological heros were summoned to Emain Ablach, (Emain of the Apple Trees) or the Avalon equivalent, â€Å"Avallach†. This was done by an â€Å"other-worldly woman who brings the hero a silver-white blossomed apple branch from Emain†¦Ã¢â‚¬  Some believe these legends to be rooted in descriptions of druidic ceremonies. In addition to being a fruit rich in symbolism, there is much plant lore assigned to the apple. Apple boughs hung above the door frame of a house are said to bless the couple that resides therein with added peace and love. Others have used the apple in a love spell that involves cutting the apple cross-wise and sharing it with the one that you love to increase the attraction. In Danish folklore, however, apples are believed to wither around adulterers. Many American children have bobbed for apples on Halloween. This child’s game may have originated from and Irish Tradition, â€Å"La mas nbhal.† This was â€Å"the feast of the apple gathering† which took place on All Hallow Eve. There was a spicy cider and toast beverage in which apples were floated. â€Å"It was usual for each person who partook of the spicy beverage to take out an apple and eat it, wishing good luck to the company.† In England on Christmas Eve, there once was a popular custom called, â€Å"wassailing the orchard trees.† The farmer with his family and workers would honor the most productive trees in the orchard with cider and hot cakes while saying the following toast three times: Almost everyone has eaten an apple, but have you ever asked the question where do apple trees grow? The apple trees we know today originated from the a wild apple tree that was native to Central Asia. It can still be found growing in the mountainous regions of Kazakhstan, Kyrgyzstan, Tajikistan and China. Amazingly, this original apple tree is the ancestor of almost every variety of apples that are available today, but unfortunately this species is not listed as vulnerable to extinction. Most species of apples prefer a cool or temperate climate for optimal growing conditions. They tolerate cold conditions very well, but should be planted in full sunlight and away from any frost pockets (the area where cold air settles). They require some maintaining, such as watering and fertilizing, but are generally easy to care for. There are some specially developed species that can tolerate hot and humid weather, but most apples are still grown in cooler regions. Many countries now grow apples for commercial purposes. China and the United States are the world’s top apple producers, followed by Iran, Turkey, Russia, Italy and India which all produce over two million tonnes per year. The world production of apples now sits at just under sixty five million tonnes. Within the United States over 60% of total production takes place in Washington state where conditions for growing apples are ideal

Terrorism and Ordinary People Essay Example for Free

Terrorism and Ordinary People Essay How to Defeat Terrorism Terrorism is a tactic used by a small set of extremists to fight against an overwhelmingly powerful opponent while surrounded by a large population that mostly just wants peace and quiet. Terrorism can be defeated. To do this, ï ¬ rst we need to understand how terrorists are kept away in the best case, then how terrorists can ï ¬ ght against this mechanism, and ï ¬ nally what works and what doesn’t work to foil those aims. The Thin Blue Line Although terrorists are not merely criminals, it is helpful to think about what keeps criminals under control in our society. Ask any police ofï ¬ cer: it is not the police and the courts who keep criminals at bay. It is the society as a whole. It is the ordinary people who call the police when they hear a problem starting. It is the ordinary people who trust the police and cooperate with them to bring criminals to justice. The â€Å"thin blue line† only works when it is backed up by the vast majority of ordinary people. This, by the way, is why police brutality is so damaging to law and order in our society. If ordinary people lose trust in the police, they won’t call and they won’t cooperate. If they fear that calling the police to quiet down a loud party could result in their neighbors’ kids being shot dead, they won’t call. And they also won’t cooperate in more serious cases. Without community backup, the â€Å"thin blue line† starts to feel very thin indeed. And criminals become bolder. Law Enforcement Executive Forum †¢ 2006 †¢ 6(5) 189 Likewise with terrorists. Terrorists are defeated when the large majority of the community feels that they can trust the local authorities to maintain law and order and work for the common good. Then, ordinary people will turn the terrorists in to the authorities when, or even before, they strike. The Unabomber was an insane but highly intelligent man living alone in the woods, writing a manifesto, and killing and maiming people with mail bombs. After his manifesto was published, he was turned in to the FBI by his brother, who recognized the writing and made the correct but agonizing decision to be loyal to society over blood. We can only wish that a relative or neighbor of Timothy McVeigh had been in a position to make a similar decision before he struck in Oklahoma City. In even the best, most civilized, law-abiding society one can imagine, there will be small numbers of extremists tempted by terrorist tactics. Ideally, the vast majority of people will see them as marginal nut-cases and will report them to trusted authorities if they show signs of turning extreme ideas into dangerous action. Terrorist acts can never be totally eliminated, but a cohesive community that trusts its authorities can defeat a continuing terrorist movement. One Man’s Terrorist Is Another Man’s Freedom-Fighter But what if the society is not civilized? What if the authorities are hated and feared rather than trusted? Then, the true terrorist can always ï ¬ nd support and hiding places among sympathizers who are not willing to become terrorists themselves but are not willing to support the authorities either. The terrorists’ best strategy is to drive a wedge between the people and the authorities. Then, the â€Å"thin blue line† becomes thinner and weaker. The ordinary people, or at least some of them, protect and support those they see as ï ¬ ghting for freedom, religious faith, patri otism, or some other deep value, against overwhelming odds. The biggest danger to the terrorist is the trust the people have in the authorities. As that trust is weakened or destroyed, the terrorists gain strength and freedom of action. Their primary goal must be to eliminate the trust between the people and the authorities. How can they act most effectively to eliminate that trust? Here is where the meaning of terrorist violence is often misunderstood. The classic terrorist act is to blow up some innocent victims, but the actual destruction is not the goal, in a military sense. There is a symbolic goal of showing that the more-powerful enemy can be touched and deeply harmed, but even that is not the real goal. The real goal is to provoke massive retaliation. The tiny group of terrorists who actually committed the act may escape entirely, may take casualties, or may even be entirely destroyed, but the larger terrorist movement feeds on the retaliation. The important thing (from the terrorists’ perspective) is for the massive retaliation to harm many people in the general population, even among their own supporters. The point is to incite the authorities to act in a way that erodes the people’s trust in them. The people lose trust; the terrorists are seen as freedom-ï ¬ ghters; and they gain support, cover, strength, and freedom of action. From the terrorists’ perspective, the more horrible the original strike, the better, since it will provoke a more drastic retaliation. And the more horrible the retaliation, the better, since it will destroy the people’s trust in the authorities and strengthen the terrorists. From the terrorists’ perspective, the actual damage to their own people is a beneï ¬ t, not a cost, of terrorist action. Those Who Do Not Learn from History Are Condemned to Repeat It Sadly, case studies of this strange dynamic are easy to come by, once you realize what to look for. Israel-Palestine The Israeli-Palestinian conï ¬â€šict is a textbook case. There is no military beneï ¬ t to a suicide bomber killing people at a cafe, a wedding, or on a bus. The beneï ¬ t to Hamas comes from the massive retaliation, killing the innocent along with the guilty, bulldozing homes and farms, and creating major economic hardship for the large masses of Palestinians who would gladly live in pea ce with Israel. Israel pegs the price of peace to stopping the terrorists, which ordinary Palestinians have no way of doing. And the immediate impact of the retaliation is to solidify hatred against the Israelis. (We’re long past the point of talking about â€Å"trust† here.) So, Hamas has reached the successful point of being able to provoke the Israeli Army to act to build up its strength among the Palestinians. The vicious cycle in that region is that hardliners in Israel use precisely the same method. When Israeli extremists create new settlements in Palestinian territory or commit terrorist acts against ordinary Palestinians, they provoke the strongest retaliation the Palestinians are capable of, which is more suicide bombers to slaughter innocents among the ordinary people of Israel. This eliminates any trust in the Palestinian authorities (small a) and solidiï ¬ es hatred against Palestine. This elegant pair of mutually reinforcing feedback cycles strengthens terrorism on both sides and makes the chances for peace remote. Iraq Now let’s think about Iraq. Terrorists strike U.S. troops, provoking retaliation. The retaliation almost certainly involves collateral damage, eroding trust in Americans and inï ¬â€šaming hatred. By now, this cycle should look familiar. The terrorists’ goal is the erosion of trust in the U.S. authorities and our attempt to rebuild Iraq, even more than physical destruction. It’s hard to imagine Al Qaeda coming up with something more effective than the pictures from Abu Ghraib prison for destroying the trust of the ordinary Iraqi people in the civil authority of the U.S. troops. Because this abuse does such direct strategic damage to our mission in Iraq, the soldiers directly involved must be punished, of course, but so should the entire chain of command. Since our overall mission explicitly requires winning the hearts and minds of the Iraqi people, it is military professional malpractice to fail to anticipate the pressures on the front-line troops and put discipline in place to prevent such abuse. This abuse is due to more than â€Å"a few bad apples,† but even if it were only that, a military commander is responsible for knowing that a few soldiers may be â€Å"bad apples† and having controls in place to prevent them from acting out. The decapitation of Nick Berg was a miscalculation on the terrorists’ part. (They aren’t all geniuses either, of course!) Ordinary Iraqis were revolted and offended by having this crime done in their name. Furthermore, the decapitation took attention away from the Abu Ghraib pictures, which were doing real damage to the U.S. cause. We could still save their cookies by some sort of massive retaliation, but the responsible authorities seem to be handling this in a more controlled way. Finding and prosecuting the speciï ¬ c individuals involved and their accomplices would strengthen the U.S. position signiï ¬ cantly. There are signs that not all the news from Iraq is bad. First, there is measurable progress in restoring the Iraqi infrastructure and providing water, sewers, electricity, oil pipelines, local government, and eventually jobs. [This is where the real war is fought. The soldiers are mostly there to keep the bad guys from interfering with the engineers and t heir work.] Second, the ordinary people of Najf have demonstrated against the religious extremists and in favor of the moderates and of course in favor of peace and quiet. 9/11 This view of terrorists, retaliation, and trust also helps us understand the terrible events of 9/11 and who has proï ¬ ted from the aftermath. The destruction of the World Trade Center and the murder of 3,000 people was a horrifying act that devastated the victims’ families and shook the economy for a while. The symbolic impact on the United States and its effect on our national confidence was massive, but from a military perspective, the blow was not signiï ¬ cant. Compare it with the Pearl Harbor attack in 1941, which crippled the Paciï ¬ c ï ¬â€šeet as we entered a war with Japan. Osama bin Laden’s purpose for the 9/11 attack was (and is) to provoke massive retaliation from the United States against Islam. He hoped that our retaliation would ï ¬ nally unite Islam against the United States as a common enemy and that his vision for a fundamentalist pan-Islamic state would sweep away all the more moderate governments in the region, as well as movements toward a pluralistic culture. In the ï ¬ nal chapter of his book Against All Enemies, Richard Clarke gives an excellent description of the conï ¬â€šict we should have pursued after 9/11 and contrasts it with the wars we actually did pursue. The invasion of Iraq is not only a distraction from more important goals but a provocation that is making Osama bin Laden’s dream come true. The purpose of the original attack was to provoke our retaliation, which would affect primarily the ordinary Islamic people, destroying what trust they had for the United States, and making them more willing to give aid and comfort to the terrorists among them. To a surprising extent, we have fallen right into Osama bin Laden’s trap. The future of the world depends on ï ¬ nding our way out. How to Win the War on Terrorism When terrorists are isolated criminals, viewed with suspicion by the vast majority of the general public, and reported to the authorities when they turn violent, then the war on terrorism has been won. What weapons will it take to win this war? Just as the Maginot Line in France was impotent against Nazi blitzkrieg at the beginning of World War II, purely military tactics and strategy will fail against the terrorists and will even be exploited to their advantage. It appears to me that our current professional military leaders generally understand this point, while our hawkish civilian leaders without military experience generally do not. It’s tempting to think that a war against terrorism can be won by killing all the terrorists. In the real world, this naive plan doesn’t work. A serious attempt to ï ¬ nd and kill all the terrorists also sweeps up many ordinary people, and some of them and their relatives become new terrorists, creating more terrorists than were destroyed. The harder the authorities pursue this strategy, the more it looks like genocide, and the more effectively they recruit new terrorists. The â€Å"weapon† we need is the trust and cooperation of the general population of the country where the terrorists are based. As we have seen, terrorists understand this and use ï ¬ endishly clever strategies for eroding this trust and fomenting resentment and hatred. (Incidentally, most terrorists are not clever enough to invent this. But they read about strategy and tactics in the writings of Mao Tze Tung and Ho Chi Minh, who were. Fortunately, these same sources are required reading for our professional military leaders.) The â€Å"simple† strategy for defeating terrorism is as follows: †¢ Avoid getting killed by them; make clear that overwhelming power is available, but avoid using it. †¢ Gain the trust and cooperation of the general population. †¢ Refute the terrorists’ lies; demonstrate truth and openness to criticism. †¢ Create, publicize, enforce, and obey a simple â€Å"Bill of Rights†; demonstrate evenhandedness in local disputes. †¢ Demonstrate justice, even when treated unjustly; avoid massive retaliation, even when taking casualties. †¢ Visibly work for economic justice for the oppressed. The people will turn the terrorists in for trial and prosecution. Obviously, implementing this strategy is far from simple. There are trade-offs between the actions required to avoid getting killed and the ones needed to gain trust. Since gaining trust is building the â€Å"weapon† that wins the war, however, it takes priority, and one can’t be absolutely safe. Whether you call it nation-building or peace-making, it’s a dangerous line of work, actively opposed by unfriendly people. Avoid Getting Killed Aside from the obvious personal motivation to stay alive, the strategic reason to prevent terrorist attacks is to foil their attempt to provoke massive retaliation. Impotence is the worst-case outcome for a terrorist, not death. We need good enough intelligence to detect and prevent terrorist acts, but this cannot take absolute priority since it trades off against being a free and trustworthy society. Therefore, some attacks will occur, and there will be casualties. It is important for both the terrorists and the general population to understand clearly that terrorist acts cannot possibly defeat our forces militarily. Failing to attend to this point led to disastrous errors by Reagan in Beirut and Clinton in Somalia. Currently in Iraq, terrorists can reasonably conclude that the United States will leave under sufï ¬ cient pressure. They may or may not be correct, but their ability to draw that conclusion is dangerous to us in itself. The hardest part about a war on terrorism comes when a terrorist attack succeeds. The whole point of the attack is to do something horriï ¬ c to provoke massive retaliation. The right response must be measured, deliberate, and appropriate. President Bush’s speech on September 20, 2001, was a brilliant example of the correct response to a successful terrorist attack. (Sadly, he did not stay that particular course, as he and his administration demonstrated their obsession with Iraq.) Gain Trust and Cooperation A measured, deliberate, and appropriate response gains the trust and the cooperation of the people. To do this, we must be trustworthy. It also means that the training of our troops for this kind of war must be very different from past wars. Our soldiers must be more than warriors who kill people and destroy things. They must also serve as community police, and even as social workers and political advisors. News reports from Iraq make it clear that our soldiers are vividly aware of this dual role, and they are vividly aware of the fact that they are well-trained and equipped as warriors but not as community police. Above, I’ve outlined some of the speciï ¬ c methods for building trust and cooperation from the people. †¢ Refute the terrorists’ lies; demonstrate truth and openness to criticism. †¢ Create, publicize, enforce, and obey a simple â€Å"Bill of Rights†; demonstrate evenhandedness in local disputes. †¢ Demonstrate justice, even when treated unjustly; avoid massive retaliation, even when taking casualties. †¢ Visibly work for economic justice for the oppressed. There are surely many other effective methods to be identiï ¬ ed, improved, evaluated, and applied. The People Will Turn in the Terrorists If the people trust the authorities and respect the efforts taken to make their lives secure and safe, they will turn in suspected terrorists, knowing that they will receive fair trials. The Unabomber’s brother turned him in because he was willing to trust the government’s pledge not to seek the death penalty. Terrorists are not merely criminals. Their extremist ideological motivation makes them far more dangerous than even large organized criminal gangs. Even so, to win against terrorism, in the end they must be treated as ordinary criminals. They must be tried and punished, with full legal rights and protections, not for their extremist beliefs, but for their terrorist actions that disrupt the safe conduct of society for ordinary citizens. The Unabomber sits in federal prison for his bombs that killed and maimed. Timothy McVeigh was executed for murder many times over. Their public trials and the public safeguarding of their rights were not out of soft-heartedness or compassion for criminals. They are public ceremonies, reafï ¬ rming the value of law and order in our society. They both represent and cultivate the trust that the people have in their government. That trust is the weapon that defeats terrorism. They cannot stand against it. We must not throw it away. What Should We Do? If we understand which weapons actually work against terrorists and if we understand how terrorists try to destroy our weapons, we can see what we need to do and what we need to avoid doing. We can see why the Abu Ghraib prison photos are so damaging to us. Traditional war is not easy or certain. And the new ways are not easy or certain either. The â€Å"simple† strategy above for defeating terrorism requires great knowledge, cleverness, and wisdom to put into action. War requires discipline. War requires sacriï ¬ ce. War requires restraint at certain times and carefully planned action at others. A war against terrorism is unlike the major wars of the past. If we try to ï ¬ ght like we fought wars in the past, we will lose, and we won’t understand how or why. We need to learn how to ï ¬ ght with new weapons. The alternative is a world of perpetual conï ¬â€šict between opposing groups of extremists, locked in a deadly embrace in which each side conï ¬ rms the beliefs of the other and helps in recruiting more extremists. The ordinary people in the middle, who just want peace and law and order, are repeatedly savaged to cultivate more recruits for one side or the other. This is indeed a â€Å"clash of civilizations† but not between Islam and the West. The clash is between extremists of all kinds on the one side and the forces of pluralism, tolerance, peace, and law and order on the other. Identifying Terrorists as a Diagnosis Problem Consider the problem of identifying terrorists as a problem in diagnosis. Out of a large population, you want to diagnose the very few cases of a rare disease called â€Å"terrorism.† Your diagnostic tests are automated data-mining methods, supervised and checked by humans. (The analogy is sending blood or tissue samples to a laboratory.) This type of diagnostic problem, screening a large population to look for a rare disease, has some very counter-intuitive properties. Suppose the tests are highly accurate and speciï ¬ c: †¢ 99.9% of the time, examining a terrorist, the test says â€Å"terrorist.† †¢ 99.9% of the time, examining an innocent civilian, the test says â€Å"innocent.† Terrorists are rare: let’s say, 250 out of 250 million people in the United States. †¢ When the tests are applied to the terrorists, they will be detected 99.9% of the time, which means that almost certainly 249 will be detected, and with only a 25% chance of missing the last one. Great! †¢ However, out of the remaining 249,999,750 innocent civilians, 99.9% accuracy means 0.1% error, which means that 250,000 of them will be incorrectly labeled â€Å"terrorist.† Uh, oh! (These are called â€Å"false positives.†) The law enforcement problem is now that we have 250,250 people who have been labeled as â€Å"terrorist† by our diagnostic tests. Only about 1 in 1,000 of them is actually a terrorist. If we were mini ng for gold, we would say that the ore has been considerably enriched, since 1 in 1,000 is better than 1 in 1,000,000. There’s still a long way to go, though, before ï ¬ nding a nugget. But we are talking about people’s lives, freedom, and livelihoods here. The consequences to an innocent person of being incorrectly labeled a â€Å"terrorist† (or even â€Å"suspected terrorist†) can be very large. Suppose, out of the innocent people incorrectly labeled â€Å"terrorist,† 1 in 1,000 is sufï ¬ ciently traumatized by the experience so that they, or a relative, actually becomes a terrorist. (This is analogous to catching polio from the polio vaccine: extremely rare, and impossible with killed-virus vaccine, but a real phenomenon.) In this case, even after catching all 250 original terrorists, 250 new ones have been created by the screening process! The numbers I’ve used give a break-even scenario, but 99.9% accuracy and speciï ¬ city is unrealistically high. More realistic numbers make the problem worse. Nobody knows what fraction of people traumatized as innocent victims of a government process are seriously radicalized. One in 1,000 is an uninformed guess, but the number could be signiï ¬ cantly higher. A mass screening process like this is very likely to have costs that are much higher than the beneï ¬ ts, even restricting the costs to â€Å"number of free terrorists† as I have done here. Adding costs in dollars and the suffering of innocents just makes it harder to reach the break-even level. Ask your neighborhood epidemiologist to conï ¬ rm this analysis. It is applied routinely to public health policy and applies no less to seeking out terrorists. There are alternative ways to detect and defend against terrorists. Mass screening for something very rare is seriously questionable in terms of costs and beneï ¬ ts, exactly because the true positives can be completely swamped by the false positives. The Seeds of War (A Parable) I offer a parable to illustrate the seeds of war. The point of this is not to say that the West is somehow responsible for terrorism. Obviously, the terrorists are responsible, and they must be brought to justice; however, we need to understand the mechanisms in place that feed terrorism and that would be invoked by certain types of retaliation. It makes no sense to act without understanding the context. The purpose of this parable is to provide intuition about one such mechanism. Written 10/2/2001 in the aftermath of September 11. Think about the aftermaths of Afghanistan and Iraq, too. To ï ¬ ght terrorism, you must know where it comes from. Imagine that you and your family live in a really bad neighborhood. You struggle every day to make ends meet. You try to keep your children safe from the criminals who live in your area. You work hard to teach your children to be good people, and to live right, even though they are surrounded by examples of people who get rich through immoral ity and crime. You go to church with your neighbors and try to support each other in the same struggle, since the odds against each of you are overwhelming, but together you may have a slightly better chance. You watch TV, and you see rich people in the suburbs who have everything you ever wanted, who worry about crabgrass in the lawn instead of gunï ¬ re in the street. You work two jobs at minimum wage, hating the fact that your children are home alone, while the people on TV complain about the high cost of gas for the SUV to take the kids to soccer games. You and the members of your church tell each other and try to believe that different people have different lots in life, and each follows his or her own path to salvation. Meanwhile, on TV, you hear the people in the suburbs complaining about how all the people in your neighborhood are criminals and lazy and should be run out of town. You try hard to remember that they don’t understand and to forgive them. Then, one day, a really terrible crime is committed by a gang from your neighborhood. A bomb goes off in the suburbs, and many innocent people are killed. You are shocked, and your heart goes out to the families who are suffering. A few of your meaner-hearted neighbors say that they are glad that the suburbs now know what it’s like. You shut them up, telling them to have compassion for anyone who suffers. A few particularly foolish kids dance in the street and show up on the evening news. Your church holds a prayer service for the victims of the bomb. The police barricade the streets around your neighborhood and won’t let any of you out, though a few sneak past. On TV, you hear some of the rich people in the suburbs say they want to bomb your entire neighborhood to kill the whole gang. If that also kills innocent people like you and your family, well, that’s too bad, they say. How do you feel? What do you do? Now, suppose the police actually do bomb your neighborhood. The bombs kill your parents, your wife, your daughters, and your sons. In your family, the only survivors are you and your youngest son. How do you feel? What do you do? Benjamin Kuipers, PhD, holds an endowed professorship in computer sciences at the University of Texas at Austin. He investigates the representation of commonsense and expert knowledge with particular emphasis on the effective use of incomplete knowledge. He received his BA from Swarthmore College, and his PhD from MIT. He is a fellow of AAAI and IEEE and has served as department chairman.

Globalisation Effects on Trade

Globalisation Effects on Trade Globalisation is a real phenomenon of the new world system which has a powerful force in determining the world future image. Its dimensions vary from economic, political, social, and cultural applications. The term can be defined as a transforming process that converts local transactions and deals into global ones. This conversion results in increasing cross border trade, investment, tourism and cultural exchange. By applying principles of globalisation, several positive and negative effects have arisen today. This essay will discuss three means of globalisation, where the first two have mainly positive aspects and the next one has negative aspects. Then, the essay will evaluate these aspects that accompany globalisation. The first mean is that the multinational companies and organisations of rich countries are brought to poor and developed countries. This movement provides countries with extra employment opportunities for both genders and contributes the governmental efforts in fighting unemployment. In addition, it has liberated people from the strong bond to their own customs that refuse coping with other nationalities through exporting jobs and business deals. In other words, the enhancement of multiculturalism in global village makes womens work necessary for all countries. Surprisingly, females were struggling with their entire lives to have equality with men especially in closed environments where Saudi Arabia is a case of point. Nowadays, Saudi women make up a large volume in the labour force of the country and share the development of Saudi Arabia. The equality between sexes in jobs opportunities resulted from multinational companies has been expanded for higher payments, job satisfaction, se lf confidence and independence. As a result, some individuals become able to establish families and have their own house at the end of the age twenties. With more freedoms and opportunities, people can receive more income and improve their standard of living. In addition, presence of global goods over the shelves in the marketplace next to local ones shows the differences between products in terms of quality, price, size and shape. Today, most countries can export and import products in the global village. Manufacturers are motivated to produce the best merchandises with good quality and reasonable price. Moreover, global trade creates competitive environment between companies. Customers become more convenient and well satisfied with cross border services. They can share interests and brands of other nations. For instance, Egyptians can enjoy eating McDonald meals and drive Mercedes cars as similar to Americans and Germans. According to Buckley (1998) Global trade can strengthens the relations between nations and makes wars less likely to occur. To sum up, global brands seem to unit nations and make them dependant upon each other. According to the first two means, globalisation promotes business movement and global trade which both carry enormous benefits to societies. But on the other hand, TV broadcasting has serious effects on individuals. The third example of globalisation is the broadcasting of hundreds TV channels to all viewers around the world. TV has abundant amounts of unacceptable levels of sex and violence channels that cause harm to viewers. This content is extremely damaging for youth because they might apply what they have seen and commit crimes. Furthermore, some teenagers become more aggressive and involved in organized crimes. Also, group of adults are encouraged to have sex outside of marriage which has led to social and health problems. For example, it is proven that the cause of auto immune deficiency disease is mainly due to the multi sexual relations outside of marriage. In fact, the erosion in the values of a community will cause greater social problems in the future. It is obvious that making business in other countries will increase the overall national profits and will bring technologies to the targeted ones. Investments in developed countries have shown radical changes that attract tourists. Dubai city is a vivid example that proves the success of business movement between countries. Global trade of goods and services can cause significant reduction in prices and enable limited income people to buy them. Also, it will take little time to purchase a product from global village. Sharing interests and goods between nations may enhance peace and harmony. On the other hand, if the intensity of violence and sex on TV channels continues, there will be more criminals in societies. Governments may build new prisons to accommodate increasing numbers of offenders. In conclusion, this essay has discussed the main positive effects of companies investments in developed countries and the application of global trade, where the first represents a mean of globalisation that creates benefits such as, new job opportunities, higher payments, job satisfaction and independence. Global trade increases exports and imports between countries and enables people to share brands. It gives customers the freedom to buy favourable products. The essay has discussed negative effects of broadcasting TV channels. Violence and sex content increases crimes in societies. Such practices result in sever diseases and social problems. Some individuals have acquired aggressive behaviours and others become criminals.

A Good Man is Hard to Find by Flannery O’Connor :: Essays on A Good Man Hard Find

In† A Good Man is Hard to Find† there are many factors that can be the theme. The theme can be about a family as a whole that lacks love for the grandmother, or about a family that goes on a trip that wound up having an accident, which puts them at the wrong place at the wrong time. Both of these themes are obvious to any reader, but it does not quite seem to match this author’s depth style way of writing. In a brief write up on Flannery O’Connor, it says â€Å"O’Connor is a moralist, she focuses an uncompromising moral eye on the violence and spiritual disorder of the world.† By knowing this about the author O’Connor we can look deeper into this story and find morals of two characters as the theme. The two characters are the Grandmother and the Misfit. Even though they are both different as night and day, they both have morals and stands by their morals no matter what.   Ã‚  Ã‚  Ã‚  Ã‚  Even though the Grandmother shows to be a victim of rudeness, hostile statements, and dangerous situations, she still stood by her morals regardless of the situations. In the first paragraph, the grandmother is a victim of her grandchildren and at the end, she is a victim of a murderer who ironically is much nicer to her than her own grandchildren! It is easily observed that the grandmother’s morals involve making her environment as pleasant as her personality. At the beginning, you can see how the grandchildren are making hostile comments towards the grandmother about going on the trip with them. As she sits in the back seat with the hostile children instead of allowing them to ruin her mood, she decides to point out the â€Å" interesting details of the scenery- stone mountain’s; the blue granite, the brilliant red clay banks slightly streaked with purple†Ã¢â‚¬ ¦. (pg 199). At the end while a victim of a murderer the grandmother still tried to make some good out of the situation. â€Å"Ain’t a cloud in the sky† he remarked. â€Å"Yes it is a beautiful day† said the grandmother. â€Å"Listen you shouldn’t call yourself misfit because I know you’re a good man at heart. I can just look at you and tell.† The grandmother said (pg 205). As stated earlier the grandmother was dedicated to keeping her moral of making her environment as pleasant as her personality!   Ã‚  Ã‚  Ã‚  Ã‚  Although the Misfit is a â€Å"murderer†, he also has morals.

The Awakening: Concepts of Morality :: essays research papers

The Awakening: Concepts of Morality   Ã‚  Ã‚  Ã‚  Ã‚  The novel The Awakening, of which the author is Kate Chopin, drags its readers down into a poor mentality. The reader is shown how morals are scarcely used in common ordinance by Mrs. Pontellier. The reader is thrown from one incident of insubordination in a quarrel with Mr. Pontellier into her neglect for her children and then is heaved into Mrs. Pontellier’s obsessive nature as an adulteress.   Ã‚  Ã‚  Ã‚  Ã‚  Any insight into Mrs. Pontellier’s too-free-spirited nature would have one’s insides turn opposite of God’s Will. From the beginning of the book, the reader sees that Mrs. Pontellier is irrational, self-obsessed, and perhaps intolerable. This image is brought on by her insistent attitude that she must have everything in the manner that she desires. Her insubordination in this society would have the denizens of the time returning quite spiteful glances at Mrs. Pontellier. A quote to help one picture the ill-willed persistence carried by Mrs. Pontellier was mentioned when the book summarizes her emotions: â€Å"She perceived that her will had blazed up, stubborn and resistant. She could not at that moment have done other than denied and resisted (P.31).† Her insistent attitude also made her self-righteous and neglectful of other persons.   Ã‚  Ã‚  Ã‚  Ã‚  In other ways, Mrs. Pontellier’s morality led to a dreadful deceit of her own children. Her self-righteous mindset was damaging to her children’s vitality. The ways that she treated the children were full of neglect. As in a certain night, Mr. Pontellier returned home from work to find that one of his children had a fever. Mrs. Pontellier refused to look at the child because she stated that â€Å"He had gone to bed perfectly well . . . and nothing had ailed him all day (P.5).† Mr. Pontellier knew that his child had a fever, but could do nothing about it, and was left to ponder that his wife was a habitual neglecter of their children. He told her this and she did nothing. As a neutral detail, Mr. Pontellier had no idea what his beloved wife had on her mind.   Ã‚  Ã‚  Ã‚  Ã‚  In Mrs. Pontellier’s mind hovered the ever-present thought of another man, other than her husband. During most of the story, the man that Mrs. Pontellier fancied was Robert. Robert was an intriguing man that she met during the summers that were spent at Grand Isle. She had always been fond of the man, but he showed her little interest out of respect for her marriage.

Robert Crandall :: essays research papers fc

Leadership in Aviation American Airlines was under Robert Crandall's leadership from 1980, when he was named president and later chairman, until he retired in 1998. He possesses characteristics like intelligence, character, ability, and desire, all of which is needed to get things accomplished through people. American Airlines was transformed from a small, domestic carrier to one of the world's leading airlines with the largest jet fleet worldwide. American led the airline industry in the 1990's in revenues and operating income, and its parent company, AMR Corporation, was one of the top Fortune 500 companies under Crandall’s reign. Raised in Rhode Island, Robert Lloyd Crandall graduated from his state’s university and the University of Pennsylvania's Wharton Business School. He worked as a regional credit supervisor for Eastman Kodak and later, headed the computer programming division at Hallmark Cards. In 1966, he joined TWA (TransWorld Airlines) as assistant treasurer. He briefly left the airline industry in 1972 to become senior financial officer at Bloomingdale's Department Stores, but returned the next year when American made him its senior Vice President of Finance (Robert L. Crandall: Official Biography). From there, Mr. Crandall advanced to president. During his 18-year tenure as head of American Airlines, Robert Crandall and his self-empowered team formulated many of the innovations that helped to revolutionize the airline industry after deregulation, when many competitors went bankrupt. American was the first to recognize the value of filling empty seats with discounted tickets now known as "Super Saver Fares." These tickets offered deep discounts for advance-purchase tickets and outsold cheap charter competition. He was also quick to see the importance of restructuring and building a route system around central hub airports to which many airlines still use today. To keep American Airlines on top of the industry, one of Crandall's visions was to accelerate the company's efforts into the rich overseas markets. By tapping into voids created by Pan Am, Eastern Air, Braniff Int’l and TWA, Mr. Crandall’s ambition acquired promising overseas routes to Asia and Europe, and Latin America. Perhaps Robert Crandall's greatest contribution to the success of American Airlines was his vision in propelling the SABRE Group from an internal division of the company to one of the world's largest, privately owned computer networks. Conceived in 1959, the Semi-Automatic Business Research Environment served as an internal link between American's offices and ticket counters to help track reservations. When talks aimed at developing an industry-wide reservation system, broken down between travel agents and major carriers in the mid-1970’s, Crandall successfully marketed his airline's computer system throughout the world.

The History of the Boston Massacre

I was interested in the Boston Massacre and found many testimonies and other primary resources there. However, as I read through I was intrigued by a comment in my readings about Captain Thomas Preston’s â€Å"London Letter†. In Preston’s letter to London, he intended only Londoners to read it and when the article was later published in the Boston Gazette it added annoyance to the already frustrated public in Boston. I was now, intrigued and determined to find Captain Preston’s newspaper article. I, then, asked for help from the research and technology desk.They guided me through the library database to find a website called American Historical Newspapers. They had many articles from 1700-1850 and I was able to find the actual article, with Captain Preston’s recollection of the â€Å"unhappy affair† (Preston’s quote), posted in the Boston Gazette from June 25th 1770, as well as, the original letter to London first published, in April 2 8th, in the London newspaper the Essex Gazette. Originally this article was a letter sent by Captain Thomas Preston, to London intended for â€Å"His Majesty† the king. The letter was delivered to the Essex Gazette, a London newspaper, and printed in April 28th 1770.Captain Preston produced this account of what came to be known as the Boston Massacre, after being jailed and accused of ordering his men to â€Å"fire on a crowd of angry townspeople†. Two months later, (the amount of time it takes to get to America from London by ship) the Boston Gazette published Captain Preston’s article under the headline, â€Å"A Narrative of the Late Transactions at Boston. † During the trial of Captain Preston and his soldiers, copies of â€Å"A Narrative of the Late Transactions at Boston† began to circulate around Boston and surrounding areas.Captain Preston’s descriptions of the events were biased and unsympathetic to the townspeople, painting a pictur e of the soldiers trying to do their job and the townspeople not abiding and being â€Å"unruly† and â€Å"abusive†. Captain Preston declares that leading up to the incident the townspeople had increasingly â€Å"provoked and abused the soldiers†. Furthermore, Preston explains that an informant had warned him that there was a â€Å"mob† of angry townspeople that were planning to storm his soldier’s barracks â€Å"carry off a soldier and murder him†.Preston goes so far as to pin the guilt of giving the order to shoot by yelling â€Å"fire, fire† on members of the â€Å"unruly mob† and assures the reader that he was yelling â€Å"don’t fire†. Captain Preston never deviates from the staunch defense of his innocence and the threat to himself and his soldier’s lives throughout his entire narrative. Preston’s article being published in the Essex Gazette reveals that he is attempting to rally support for hi s innocence, from not only the king but all of London too. When the Boston Gazette printed the article they did not change the words of Captain Preston’s letter to London.They instead must have realized their audience, the Boston public, would receive Captain Preston’s description of the events much differently than the king or the people of London did. However, the Boston Gazette editor does put a negative introduction of the article at the top of Captain Preston’s letter to London, stating â€Å"how greatly the conduct of the town has been misrepresented. † This quote reveals the stark contrast of interpretation of the letter between the king of England and the Boston public.Both newspapers print the same article but have two completely different audiences with two completely different opinions of the need for British troops in Boston. The American Promise text, uses a more comprehensive approach when explaining the events of the Boston Massacre. The te xt gives more information about the transactions between the Bostonians and the soldiers leading up to the bloodshed on March 5th, 1770. For example, the soldiers are explained as â€Å"grating on the nerves of the Bostonians† by conducting drills on the town Common and â€Å"playing loud music on the Sabbath†, a day of rest and contemplation for the townspeople.Furthermore, during this time, colonists were beginning to assert their independence from England by boycotting trade with the Nonconsumption Agreements in 1768 and the Virginia Resolves in 1765. This period of time in the colonies is glutted with conflict between the uncompromising rule of the monarchy of England and the desire for representation and independence of the colonies. These two aforementioned Captain Preston’s recollection of the events were, like all peoples point of view, biased and sympathetic to oneself. The Bostonians had a contrasting interpretation of the events.And the textbook seems to collect all of these opinions and present them the best that it can. By reading Captain Preston’s primary document about the Boston Massacre, one can get a deeper understanding of what his emotional response was to the events. Reading someone’s opinion of an event draws the reader into the author’s point of view for a few moments and allows one to begin to understand what it must have felt like for the author. Primary documents have are a great way to step back in time and look at the world through someone else’s eyes. Someone who has grown up in a different place with different rules and standards.

Ladybird book Essay

Question: How does the poet use language to communicate her son’s response to reading and how does she convey her own feelings to you?  Answer:  In the poem, the poet shows us about her little genius son who can do everything except for reading. Throughout the description about her son’s behavior in reading, she conveys to us her frustrated feelings when her son doesn’t have any interest in reading. Firstly, the contrast in 2 aspects which exist inside her son is clearly shown by the first stanza. In 4 first lines of the first stanza, the poet asserts that her smart son can do many things that many other kids can’t do: â€Å"make sculptures†, â€Å"fabulous machines†, â€Å"solemn advice†Ã¢â‚¬ ¦ The images of a smart and sensible boy is painted beautifully under poet’s pen; only mother who are supremely proud of her son can makes this masterpiece. Here, the use of exaggeration is used to describe the wonderful abilities of poet’s son, which is a leverage to pull the frustration in poet’s feelings up when she said:† but he is slow to read†. The word â€Å"but† suggests the changing in tone of the poem from excitement, pride to disappointment. Although her love spend on him is very immense, the difference between adults and children’s thinking prevents her from being optimistic consistently about her son:  When I take him on my knee  with his Ladybird book  he gazes into the air,  sighing and shaking his head  like an old man  who knows the mountains  are impassable.  The poet tries to reach her son but his action makes her down; it is a such a drag on her thinking. Listing three verbs which suggests the negative effect, she conveys to us how languid her son is in reading book. Using the simile, poet portrays image of her son like an old, thoughtful man knowing that the mountains are impassable. Facing with book her son is deactivated. Through the first stanza, mother’s feeling goes down from the top to the bottom of a mountain when she told us about her son. The contrast between what her son can do and reading puts her in tumult.  Secondly, as evidence, the second stanza is an infallible description about her son’s response to words.  He toys with words,  letting them go cold  as gristly meat  At first, he son has a little try on making words become familiar with what he is fancy in but all he can do bring him to a boring world of words. Normally, people can’t so something that it is not strong enough to attract them and in them same case, her son tries in hopeless; he can’t do reading under his mother’s pressure. One more time, the simile is used. It conveys how hard with the poet’s get close to reading like swallowing a tough, chewy meat. His response to reading is completely like the feelings of bird imprisoned in the cage: vain, empty and tedious. Finally, â€Å"the fish are released†; the son is liberated from reading. His feeling is full of beatitude.  a fish returning  to its element,or a white-eyed colt – shying   from the bit – who sees  that if he takes it  in his mouth  he’ll never run  quite free again.  He enjoys his freedom like the fish returns to its element. The poet exhaled using this idiom to describe her anxiety when her son became active again after hardcore reading. Here, the mother (poet) seems to find out the inscrutable behavior of her son that makes him fed up with reading. The image of a young male horse suggests the using of metaphor. The poet’s son is forced to read and the freedom is out like the young male horse when he is bound by the bit â€Å"he’ll never run quite free again.† At this point, the poet emphasizes that her son seem to be regenerated after the reading section, which pull her down when she tries her best to help her son.  The poem is written the heart of a mother who spends all her love to him, tries to help him ceaselessly while her son can’t show his positive behavior to reading. It reflects the a difference between the adult perspective and children point of view.

Effect of Employee Satisfaction of Driving Customer Satisfaction Essay

â€Å"Its common sense when people feel great about the place where they work†¦ they provide better customer service† Dick Clark, Group leader of Financial services at Monsanto Customer satisfaction is the main aim of every organization running a business everywhere. Various level managers consider the importance of customer satisfaction and try to pass this issue to the lower levels that have direct contact with the customers. Those front-line employees should be satisfied themselves in order to deliver customer value. (bulgarella, 2005). Some researchers and business pioneers went further to include employees as â€Å"internal customers† whom they seek to satisfy their needs in order to make sure that they will do the same with the external customers (Harrison, 2003) and this highlights the direction towards the study on the employee satisfaction and its factors. In Egypt, employee satisfaction should be one of the most highlighted topics in every business field and should gain wider interest day after day. The emphasis on these kinds of studies will help improve the service standards and, consequently, raises the satisfaction levels of employees and external customers of any organization. From this perspective, the researchers decided to investigate the sense of career development and its effect on employee satisfaction (Research1 or R1). The second part of the research will be devoted to measure the effect of employee satisfaction on delivering customer satisfaction (Research2 or R2). The main research questions are designed as: Q1: How can the sense of career development affect employee satisfaction? Q2: what is the effect of employee satisfaction on customer satisfaction? Hypotheses: H1: Sense of career development has an effect on employee satisfaction. * Components of career development on this research paper are: * Quality of Employees ‘Lives. * Social and economic contribution to society. H2: sense of employee satisfactions affects Customer satisfaction. R1: The relation between sense of career development and employee satisfaction. When the researchers decided to define employee satisfaction, they called back the definition of the word â€Å"satisfaction† from the dictionary and it was found as â€Å"gratification of an appetite and pleasure† (Wilson Learning, 2006). Satisfaction researchers can never ignore Maslow’s human satisfaction pyramid that starts with physiological needs, safety needs, social needs, self-esteem and self-actualization needs (Parvin, 2011) Scholars vary in their definitions to employee satisfaction; Reilly defines job satisfaction as â€Å"the feeling that a worker has about his job or a general attitude towards work or a job and it is influenced by the perception of one’s job†. (C.R.Reilly, 1991). Some employee-satisfaction theories depends mainly on the individual factor or the employee himself; employee’s objectives, age, social status, gender and education level have the major impact on determining the degree of his satisfaction and loyalty in his job (Ann, 1992) while others, such as Alan Witt, go in deeper analysis to study â€Å"Fit or Lack of Fit† or the â€Å"Want-Have Dilemma† between the employee’s requirements and the organizational offerings (Ann, 1992) Papers agree on a main drive for employee satisfaction in any organization; employers must work on enhancing the sense of career development for their employees. However, career development itself is a broad concept that needs to be clarified. Sears defined career development as the total group of physiological, sociological, educational, physical and economic factors that direct the individual’s career (Patton & McMahon, 2006). This definition classifies the components career deve lopment to: 1. Physiological component 2. Sociological component 3. Educational component 4. Physical component 5. Economic component When going to a deeper practical definition, Careers England, one of the most recognized organizations in career guidance industry that has a wide variety of partnerships with various associations (Careers England, 2012), defined career development as follows: â€Å"Career development is the lifelong process of managing progression in learning and work. The quality of this process significantly determines the nature and quality of individuals’ lives: the kind of people they become, the sense of purpose they have, the income at their disposal. It also determines the social and economic contribution they make to the communities and societies of which they are part† (Careers England, 2012) This definition analysis â€Å"Career Development† terminology to the following components * Quality of individuals’ lives * Social and economic contribution to society When linking both definitions together, the researchers can identify the main components of career development to two main categories 1. Quality of individual lives: a. Salary paid to employees b. working conditions c. physiological and safety needs d. the purpose they have 2. Contribution to society * Achievements and contribution to society economically and socially R2: the relation between employee satisfaction and customer satisfaction. To measure the degree of employee satisfaction’s effect on customer satisfaction, the meaning of customer satisfaction should be clear for the researches and the readers; A comprehensive definition of customer satisfaction in terms of pleasurable fulfillment is given by Oliver (1997): â€Å"satisfaction is the consumer’s fulfillment response. It is a judgment that a product or service feature, or the product or service itself, providing (or is providing) a pleasurable level of consumption-related fulfillment, including under or over fulfillment† (Siskos, 2010) According to an exhaustive review of Yi (1991), customer satisfaction may be defined into 2 basic ways: either as an outcome, or as a process: 1- The first approach defines satisfaction as a final situation or as an end-state resulting from the consumption experience. 2- The second approach emphasizes the perceptual, evaluative and psychological process that contributes to satisfaction. (Siskos, 2010) (R2) will try to measure the degree of dependence of both factors on each other through surveys with employees and customers. Bibliography Ann, M. (1992). A STUDY OF THE RELATIONSHIP. SOUTHWEST TEXAS STATE UNIVERSITY, Political Science. Texas: The Digital Library. attia, s. (2008). Healthcare quality and moder. emerald insight, 3. bulgarella, C. (2005). Employee Satisfaction & Customer Satisfaction. Guide Star rerearch. C.R.Reilly. (1991). Organizational Behavior. Annual Review of Psychology, pp. 427- 458. Careers England. (2012). MAKING A POSITIVE IMPACT. Careers England. Careers England. Careers England. (2012). Why Career Development Matters. 1. Harrison, C. (2003, 11). Turning Customer Service Inside Out! Retrieved 10 1, 2012, from expressionsofexcellence.com: http://www.expressionsofexcellence.com/ARTICLES/InsideCS.html Parvin, M. (2011, December). FACTORS AFFECTING EMPLOYEE JOB SATISFACTION OF PHARMACEUTICAL SECTOR. Australian Journal of Business and Management Research, 1, 115. Patton, W., & McMahon, M. (2006). Career Development and Systems Theory. QueensLand university, Faculty of Education. Rotterdam: Sense Publishers. Siskos, E. G. (2010). Customer Satisfaction Evaluation. Greece: Springer Science+Business Media. Wilson Learning. (2006). Redefining employee satisfaction: business performance, employee fullfilment and leadership practices. Edina: Wilson Learning Inc.